Terms & conditions
English translation. The original Chinese text is available below.
These terms are issued by TK SERENITY LIMITED (referred to as “we”, “us” or “the platform”) and apply to all visitors, registered users and customers purchasing courses, materials, services or physical products through this website. Cancellation, return and refund arrangements directly relating to order fulfilment are set out in the Refund, Return and Order Cancellation Policy, which forms an integral part of these terms.
1. Operator and contact details
TKTernal is an online training and supporting services platform for cross-border e-commerce professionals and entrepreneurs. We offer courses on operating on platforms including TikTok, SHEIN, TEMU, Shopify, Amazon and Instagram, together with related services such as creator collaborations and product testing and promotion.
Our operator details are:
- Company name: TK SERENITY LIMITED
- Correspondence address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK
- Customer support email: runningmanbenpao@gmail.com
- Website: https://tketernal.shop
For questions about an order, account or these terms, please contact us using the email address provided when ordering wherever possible, so that we can verify your identity and protect your account.
2. Acceptance and scope of these terms
Any of the following actions constitutes acceptance of these terms in full: accessing or browsing this website; registering or logging into an account; adding an item to the cart and proceeding to checkout; completing payment; using purchased courses, materials or services; or submitting requirements through a contact form, email or customer support channel.
These terms apply to:
- All content and actions on website pages, course details, product details and throughout checkout;
- Online courses, electronic materials and learning access provided through LearnPress;
- Creator collaboration, product testing and other added-value services sold through WooCommerce;
- Any physical products that may be offered in future, together with their delivery arrangements;
- Fulfilment notices, learning reminders and after-sales communications sent to customers.
If a product page, package description or written agreement between the parties contains specific terms that differ from these terms, those specific terms take priority. These terms continue to apply to matters not covered by the specific agreement.
3. Account registration and security
Some features require an account. You warrant that the information you provide when registering, ordering and updating your details is true, accurate and complete, including your name or preferred form of address, email address, telephone number and, if delivery is required, delivery address. Please update your account promptly when information changes to avoid affecting course activation, service coordination or refunds.
Your account is for your personal use only. You are responsible for protecting your password, verification codes and access to your email inbox. Browsing, purchases, downloads and learning activity recorded through the account are treated as your own actions. If you discover that your account has been compromised or there has been an unusual login, change your password immediately and notify us by email. After verification, we will help freeze or reset the account.
Without written permission, you may not lend, transfer or rent out your account or share access to paid courses with others. If we find multiple accounts being used to abuse promotions, bulk registrations or course accounts being provided to third parties for profit, we may suspend the relevant accounts and cancel unused promotional benefits. Serious cases may result in termination of service.
You must have the legal capacity required to enter into the transaction. If you place an order on behalf of a company or team, you warrant that you have sufficient authority and that the order is binding on that organisation.
4. Product information, prices and promotions
We aim to keep course descriptions, teaching hours, intended audiences, service quantities, delivery periods and prices accurate. The final transaction terms are determined by the name displayed on the checkout page when you submit your order. If promotional text, course outline previews or historical screenshots elsewhere on the website differ from the checkout page, the checkout page takes priority.
Prices and settlement on this website are in Chinese yuan (CNY) by default. Prices may change because of course updates, market conditions, exchange-rate costs or promotions. Successfully paid orders are not affected by subsequent price changes. Unpaid orders may need to be reconfirmed if prices change.
Coupons, spending-based discounts, limited-time offers and bundles apply only during their stated validity periods, within their stated scope and subject to availability. Some offers cannot be combined or exchanged for cash. Provided that existing orders are not adversely affected, we may end promotions early or adjust promotions that have not yet started.
If a system fault, data-entry error or display issue causes a clearly unreasonable price, such as a missing price, misplaced decimal point or a price far below the usual selling price, we may cancel the order before fulfilment and promptly refund the amount paid to the original payment method. We will explain the reason by email or an on-site notification.
5. Order formation, payment and invoices
After checking the items, quantities, discounts and contact details at checkout, you submit payment. An order is formed when the payment provider confirms successful receipt of payment and our system records the order. An order number generated without completed payment does not create an obligation for us to fulfil the order. Orders not paid within the permitted time will be cancelled automatically.
We accept the payment methods currently enabled on the website. The relevant payment provider or bank processes settlement, and its rules also apply to you. If payment fails because of card limits, insufficient funds, risk controls or your closing the page before completion, you will need to initiate payment again.
The system normally sends a confirmation email after successful payment. Please also check your spam folder. If you do not receive confirmation after an extended period and cannot see a record in “My orders” or “My courses”, contact customer support with proof of payment so that we can investigate.
If you need an invoice or receipt, please request it by email after ordering and provide the billing name, tax identification number and document type required. Availability and format depend on the accounting arrangements we can provide at that time.
6. Delivery of courses and services
6.1 Online courses and digital materials
Online courses are digital content. Learning access is generally activated immediately after successful payment. Log in with the account used to place the order to watch videos, read content and download available materials in “My courses” or the learning centre. If a course requires manual activation, its product page will state the expected activation time.
Unless otherwise stated on the product page, purchased courses and subsequent updates remain accessible while your account is valid. Updates are intended to keep pace with changes to platform rules. They do not mean that we promise a particular version will remain unchanged permanently, nor do they require us to deliver separate products for which an additional charge applies.
If you are temporarily unable to study because of your network connection, device compatibility, browser extensions or a forgotten password, first follow the instructions on the page. If the problem continues, contact customer support with screenshots and we will assist within a reasonable period.
6.2 Creator collaboration, product testing and other services
Service products are fulfilled according to the quantities, platforms, content formats and periods in their descriptions. After ordering, you must provide the information required by customer support or the order instructions, such as product links, selling points, sample delivery addresses, brand guidelines or expressions to avoid. Delays caused by your late submission of materials, repeated changes to requirements or inability to send samples extend the performance period accordingly and do not constitute a breach by us.
Service commencement includes, without limitation, confirmation of a schedule, assignment of creators or product testers, the start of script or asset production, shipment of samples or entry into preparation for platform publication. Cancellation and refunds after service commencement are governed by the relevant provisions of the refund policy.
6.3 Physical products
If an order includes physical products requiring delivery, we will dispatch them using the method and address selected at checkout. Delivery times depend on the carrier, customs clearance, holidays and destination and are subject to tracking information. Ensure that your address and telephone number are accurate and usable. You may be responsible for additional costs resulting from an incorrect address, nobody being available to receive the parcel or refusal of delivery for reasons unrelated to quality.
7. Acceptable use
You must not use this website or purchased content to:
- Publish unlawful, infringing, false or harassing information;
- Screen-record, reproduce, upload to online storage or publicly distribute course videos, handouts, assignments or internal scripts;
- Use paid courses to provide commercial training directly competing with us, or split and resell them to third parties;
- Attack, scrape or disrupt website systems, or attempt to bypass access controls;
- Create fictitious transactions, submit fake reviews, initiate abusive chargebacks or misuse after-sales procedures.
If you breach these rules, we may issue warnings, restrict login, close accounts, cancel unfulfilled benefits or pursue remedies under applicable law. You are responsible for resulting losses.
8. Intellectual property
Intellectual property in this website’s name, branding, layout, course videos, handouts, case studies, charts, copy and software interfaces belongs to us or our lawful licensors. Purchasing a course or service gives you a limited, non-transferable, non-exclusive right to use it for your own learning or the service purpose agreed in the order. It does not transfer copyright, trademark rights or any other intellectual property.
Without written authorisation, no one may copy, modify, translate, compile, rent out, publicly display or create derivative works from this material. If you quote a limited amount of text from public website pages for a non-commercial introduction, you must credit the source and must not quote out of context in a misleading way.
9. Representations, warranties and limitations of liability
Course content summarises practical experience and is intended for learning skills and considering methods. Cross-border e-commerce is affected by platform rules, advertising policies, logistics, exchange rates, supply chains, market competition and other factors. The same method can produce entirely different results for different accounts, categories or periods. We do not guarantee follower growth, sales, return on advertising spend or any particular income after taking a course. The content does not constitute an investment, financial-management or guaranteed business-performance commitment.
Third-party platforms including TikTok, SHEIN, TEMU, Shopify, Amazon and Instagram are managed by their respective operators. Their rule changes, review decisions, reach restrictions, account suspensions and interface changes are outside our control. We aim to update course information but are not responsible for decisions made by third-party platforms.
To the maximum extent permitted by applicable law, we are not liable for indirect loss, lost profits, lost data or harm to goodwill arising from use of, or inability to use, this website, courses or services. Our total liability for an individual order does not exceed the amount you actually paid for that order. These provisions do not affect mandatory consumer rights granted by law.
If force majeure, including natural disasters, war, strikes, government action, widespread network outages or a complete payment-system failure, delays or prevents performance, the parties may agree to postpone, partially perform or terminate the uncompleted part. Third-party costs already incurred and not recoverable will be settled according to actual amounts.
10. Personal information and communications
Information we collect is primarily used to create accounts, process orders, activate courses, arrange services, send fulfilment notices, handle after-sales matters and meet legal obligations. Payment providers handle sensitive payment data such as card numbers. We do not store complete bank card details.
We do not sell your personal information to unrelated third parties. Limited information may be shared with necessary partners only for payment and settlement, logistics, creator coordination you have consented to or investigations required by law. We require those parties to use the information only to the extent needed for fulfilment.
You may receive emails or on-site notifications about orders, course updates or service progress. To reduce marketing messages, follow the unsubscribe instructions in the email. Necessary order-fulfilment notices will still be sent.
11. Relationship with other policies
The specific conditions, deadlines and application methods for cancellations, returns and refunds are governed by the Refund, Return and Order Cancellation Policy. By selecting the agreement checkbox at checkout, you also confirm that you have read that policy.
If a competent authority determines that any provision of these terms is invalid, the remaining provisions continue in effect. Our failure to exercise a right does not waive that right.
12. Changes to these terms
We may revise these terms as our business, technology and laws change. The revised text will be published on this page and the “Last updated” date will be changed. Orders already formed and in progress will generally remain subject to the rules in effect when ordered, unless the law requires the new rules to apply or the change is clearly more favourable to you.
For material changes, we will aim to provide notice through a website announcement or email. Continuing to use the website or accept services after the new terms take effect constitutes acceptance of the updated terms.
13. Governing law and disputes
The formation, validity, interpretation and dispute resolution of these terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. Disputes arising from these terms or website transactions should first be addressed through good-faith discussion. If no agreement is reached, the dispute will be submitted to a court of competent jurisdiction in Hong Kong.
If your jurisdiction provides mandatory consumer protections that cannot be excluded by agreement, those provisions apply to the extent required. The remainder of these terms continues to apply.
14. Contact us
If you have questions about the meaning of these terms, your account or order fulfilment, email runningmanbenpao@gmail.com or leave a message through the website’s “Contact us” page. Include your name, registered email address and order number, if available, to help us respond promptly.
Correspondence address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK.
Thank you for taking the time to read these terms and for your trust in TKTernal.
Read the original Chinese policy
本条款由 TK SERENITY LIMITED（下称「我们」「本平台」）制定，适用于所有访问者、注册用户以及通过本网站购买课程、资料、服务或实物商品的客户。与订单履行直接相关的取消、退货和退款安排，另见《退款、退货与订单取消政策》，该政策构成本条款不可分割的一部分。
一、运营主体与联系方式
TKTernal 是面向跨境电商从业者与创业者的在线培训与配套服务平台。我们在网站上提供 TikTok、SHEIN、TEMU、Shopify、Amazon、Instagram 等平台的运营课程，以及达人合作、测评推广等相关服务。
运营主体信息如下：
- 公司名称：TK SERENITY LIMITED
- 通讯地址：UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK
- 客服邮箱：runningmanbenpao@gmail.com
- 网站地址：https://tketernal.shop
如需核对订单、账户或本条款内容，请优先使用下单时填写的邮箱与我们联系，以便我们核验身份并保护您的账户安全。
二、条款的接受与适用范围
您通过以下任一行为，即视为接受本条款的全部内容：访问或浏览本网站；注册或登录账户；将商品加入购物车并进入结算；完成付款；使用已购买的课程、资料或服务；通过联系表单、邮件或客服渠道向我们提交需求。
本条款适用于：
- 网站页面、课程详情、商品详情及结算流程中的全部展示与操作；
- LearnPress 提供的在线课程、电子资料与学习权限；
- WooCommerce 销售的达人、测评及其他增值服务；
- 未来可能上架的实物商品及相关配送安排；
- 我们向已购用户发送的履约通知、学习提醒与售后沟通。
如某一商品页、套餐说明或双方书面确认的内容与本条款存在特别约定，以该特别约定为准；特别约定未覆盖的部分，仍适用本条款。
三、账户注册与安全
部分功能需要注册账户后使用。您保证在注册、下单和更新资料时提供真实、准确、完整的信息，包括但不限于姓名或称呼、电子邮箱、联系电话以及（如需配送）收件地址。信息变更后，请及时在账户中更新，以免影响课程开通、服务对接或退款处理。
账户仅限您本人使用。登录密码、验证码和邮箱收件权限由您自行保管。通过该账户完成的浏览、购买、下载和学习记录，均视为您本人操作。如发现账户被盗用或存在异常登录，请立即修改密码并邮件通知我们，我们将在核实后协助冻结或重置。
未经书面许可，您不得将账户出借、转让、出租，也不得与他人共享付费课程的观看权限。我们发现一人多号恶意套利用优惠、批量注册、或将课程账号提供给第三方营利的，可暂停相关账户，并取消尚未履行的优惠，情节严重的可终止服务。
您须具备相应的民事行为能力。如果您代表公司或团队下单，您保证已获得充分授权，该订单对本组织具有约束力。
四、商品信息、价格与促销
我们会尽量保证课程介绍、课时、适用对象、服务次数、交付周期和价格等信息准确。商品的最终交易条件以您提交订单时结算页显示的名称为准。网站其他位置的宣传文案、课程大纲预览或历史截图，如与结算页不一致，以结算页为准。
本网站默认以人民币（CNY）标价和结算。价格可能因课程更新、市场情况、汇率成本或促销安排而调整。已经成功支付的订单，不受此后调价影响；尚未付款的订单，可能因价格变动需要重新确认。
优惠券、满减、限时折扣和组合套餐仅在标明的有效期、适用范围和库存内有效。部分优惠不可叠加，也不得兑换现金。我们有权在不损害已成立订单的前提下，提前结束或调整尚未开始的促销活动。
若因系统故障、录入错误或展示异常导致价格明显不合理（例如价格缺失、小数点错误、远低于正常售价），我们有权在履约前取消该订单，并尽快原路退回您已支付的款项。取消后我们会通过邮件或站内通知说明原因。
五、订单成立、付款与发票
您在结算页核对商品、数量、优惠和联系方式后提交付款。订单在支付机构确认收款成功、且我们的系统完成订单记录后成立。仅生成订单号但未完成付款的，不构成我们的履约义务，超时未支付的订单将被自动取消。
我们接受网站当时开放的支付方式。资金清算由相应支付机构或银行处理，您需要同时遵守其规则。因银行卡限额、余额不足、风控拦截或您中途关闭页面导致的支付失败，需要您重新发起支付。
付款成功后，系统通常会发送确认邮件。请同时留意垃圾邮件箱。如长时间未收到确认，也未在「我的订单」或「我的课程」中看到记录，请携带支付凭证联系客服，我们会协助核查。
如需开具发票或收据，请在下单后通过客服邮箱提出，并提供抬头、税号及所需票种。能否开具以及具体形式，以我们当时可提供的财务安排为准。
六、课程与服务的交付
1. 在线课程与数字资料
在线课程属于数字内容。付款成功后，学习权限一般即时开通。您可使用下单账户登录，在「我的课程」或学习中心观看视频、阅读图文并下载已开放的资料。个别课程如需人工开通，我们会在商品页说明预计开通时间。
除商品页另有约定外，已购课程在账户有效期内可继续访问后续更新内容。课程更新是为了跟上平台规则变化，并不等于我们承诺特定版本永久不变，也不构成额外收费义务以外的新商品交付。
因您的网络环境、设备兼容、浏览器插件或忘记密码等原因导致暂时无法学习的，请先按页面提示排除；仍无法解决时，联系客服并提供截图，我们会在合理期限内协助处理。
2. 达人、测评及其他服务
服务类商品按商品描述中的次数、平台、内容形式和周期履行。下单后，您需要按客服或订单说明提交必要资料，例如产品链接、卖点、寄样地址、品牌规范或希望避开的表达。因您迟延提供资料、反复变更需求或无法寄出样品，导致档期延误的，履行时间相应顺延，不构成我们违约。
服务开始的标志包括但不限于：已确认排期、已安排达人或测评人员、已开始脚本/素材制作、已寄出样品或已进入平台发布准备。服务开始后的取消与退款，适用退款政策中的相应条款。
3. 实物商品
如订单包含需要物流配送的实物，我们将按结算时选择的方式和地址发货。配送时效受承运商、清关、节假日和收件地影响，以物流轨迹为准。请确保地址、电话真实可用。因地址错误、无人签收或拒收（非质量问题）产生的额外费用，可能由您承担。
七、用户行为规范
您不得利用本网站或所购内容从事下列行为：
- 发布违法、侵权、虚假或骚扰性信息；
- 对课程视频、讲义、作业和内部话术进行录屏、翻录、上传网盘或公开传播；
- 将付费课程用于开展与我们构成直接竞争的商业培训，或拆分转售给第三方；
- 攻击、爬取、干扰网站系统，或试图绕过访问控制；
- 虚构交易、虚假评价、恶意拒付或滥用售后流程。
违反上述规范的，我们有权采取警告、限制登录、关闭账户、取消未履行权益以及依法追责等措施。因此造成的损失，由您承担。
八、知识产权
本网站的名称、标识、版面设计、课程视频、讲义、案例、数据图表、文案及软件界面，其知识产权归我们或合法授权方所有。您购买课程或服务后，获得的是有限、不可转让、不可独占的使用权，用途限于您个人学习或订单约定的服务目的，并不取得版权、商标权或其他知识产权。
未经书面授权，任何人不得复制、修改、翻译、汇编、出租、公开放映或制作衍生作品。引用本网站公开页面中的有限文字用于非商业介绍时，应注明出处，且不得断章取义造成误解。
九、陈述、保证与责任限制
课程内容来自实战经验总结，用于技能学习与方法参考。跨境电商受到平台规则、广告政策、物流、汇率、供应链和市场竞争等多重因素影响，同一方法在不同账号、类目或时期的结果可能完全不同。我们不保证您学习后一定获得粉丝增长、出单、投产比或特定收入，也不构成任何投资、理财或经营保底承诺。
TikTok、SHEIN、TEMU、Shopify、Amazon、Instagram 等第三方平台由各自运营方管理。其规则变更、审核结果、限流、封号或接口调整，不属于我们能够控制的范围。我们会尽量更新课程说明，但不对第三方平台的决定承担责任。
在适用法律允许的最大范围内，我们对因使用或无法使用本网站、课程或服务而产生的间接损失、利润损失、数据丢失或商誉损害不承担责任。就任何单一订单而言，我们承担的累计赔偿责任不超过您就该订单实际支付的金额。上述约定不影响法律强制赋予消费者的权利。
对于不可抗力（包括但不限于自然灾害、战争、罢工、政府行为、大规模网络中断、支付系统全面故障），导致的迟延或无法履行，双方可协商延期、部分履行或解除尚未完成的部分，已发生且无法收回的第三方成本按实结算。
十、个人信息与通信
我们收集的信息主要用于创建账户、处理订单、开通课程、安排服务、发送履约通知、处理售后以及履行法定义务。支付卡号等敏感支付数据由支付服务商处理，我们不存储完整银行卡信息。
我们不会向无关第三方出售您的个人信息。仅在以下情形可能向必要的合作方提供有限信息：支付与清结算、物流配送、经您同意的达人对接、以及法律要求的配合调查。我们会要求相关方在履约所需范围内使用这些信息。
您可能收到与订单、课程更新或服务进度有关的邮件或站内通知。如需减少营销类通知，可在邮件中按提示退订；与订单履行相关的必要通知仍会发送。
十一、与其他政策的关系
取消订单、退货和退款的具体条件、时限和申请方式，以《退款、退货与订单取消政策》为准。结账时勾选同意条款，即同时确认您已阅读该退款政策。
如本条款某一条款被有权机关认定为无效，不影响其余条款继续有效。我们未行使某项权利，不视为放弃该权利。
十二、条款的修改
随着业务、技术和法规变化，我们可能修订本条款。修订后的文本将在本页面公布，并更新「最后更新」日期。对已经成立且正在履行的订单，一般仍按下单时有效的规则处理，除非法律要求必须适用新规则，或修订对您明显更有利。
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十三、适用法律与争议解决
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十四、联系我们
如对本条款的含义、账户问题或订单履行有疑问，请发送邮件至 runningmanbenpao@gmail.com，或通过网站「联系我们」页面留言。来信时请注明您的姓名、注册邮箱和订单号（如有），以便我们尽快回复。
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