Buying guide & FAQs
1. How to purchase
- Choose your content: Open a detail page in All courses or the Service store. Check the intended audience, actual content, language, delivery format, price and service scope.
- Confirm your account: Register or sign in with an email address you can access, and remember the ordering account and email. Support uses these details to verify your order and material delivery.
- Review the cart: Check names, quantities, subtotals and discounts. Return to your cart to make changes before proceeding.
- Complete checkout: Enter the required details, read the terms and refund policy, select a payment method actually available at checkout and follow its payment instructions.
- Request delivery: Once payment is confirmed, check your order record and email runningmanbenpao@gmail.com from your ordering email, providing your order number and ordering email to request manual delivery of course materials. For services, provide the requested information and coordinate execution according to the order instructions.
2. Prices and payments
Which currency does ¥ represent?
The default pricing and settlement currency is Chinese yuan (CNY), not US dollars or Hong Kong dollars. Check the checkout total before submitting an order. Any currency conversion or additional charges by your bank or payment provider follow that provider’s terms.
Which payment methods are available?
Use the methods actually listed on your current checkout page. Whether a method is displayed or completes successfully depends on website configuration and the relevant provider’s availability. Confirm on the payment screen rather than relying solely on a third party’s payment logo.
Does clicking “Pay” mean payment succeeded?
An order number, redirect to a payment page or screenshot alone does not mean the system has confirmed receipt. Check your order status and the provider’s actual result. If you were charged but the order status has not updated, send support the order number and payment evidence for checking. Avoid repeated submissions that may cause duplicate payment.
Can I request an invoice or receipt?
Email support after ordering with the billing name, tax identification number and document type needed. Availability and format are confirmed according to the accounting arrangements available at the time.
3. Courses and services
How do I receive course materials after payment?
Customer support sends course materials manually. Email runningmanbenpao@gmail.com from your ordering email, providing the order number and ordering email, to request delivery and confirm how you will receive it. Content and timing depend on the course details and support’s email confirmation; ask before paying if unspecified. Paid status does not mean the materials have actually been delivered.
Are all courses taught in English?
You can switch the website interface between Chinese and English. Check each course’s description for its teaching language, subtitles, video and material formats. Switching interface language does not automatically translate teaching content. Ask before paying if unsure.
How long do services take, and are revisions included?
Check the selected package’s period, deliverable quantities and scope. If the target region, content language, number of revisions or sample requirements are unspecified, confirm before purchase. Do not assume one package’s description applies to another. See Course and service delivery for the process.
Does a purchase guarantee income or orders?
Courses provide learning content and services provide work within the agreed scope. Results also depend on your account, product, platform rules and market conditions. Particular income, follower growth, orders or advertising returns cannot be guaranteed.
4. Cancellations, refunds and support
What if I purchased the wrong item or want to cancel?
Contact us immediately from the ordering email address, including your order number and whether the materials have actually been provided. We will check delivery and service progress; payment status alone does not establish material delivery. Different conditions apply after digital content has been provided or performance has begun, with provisions also covering quality issues or material mismatches with descriptions. Read the Refund, Return and Order Cancellation Policy for all conditions, possible costs and exceptions rather than relying only on this summary.
How do I request after-sales support?
Email runningmanbenpao@gmail.com with the order number, ordering email, issue and necessary evidence. Under the existing refund policy, we respond about acceptance or review within 3 business days after receiving complete information. Approved refunds are initiated to the original payment method within 7–15 business days; actual receipt also depends on bank or payment-provider processing time.
Website operator: TK SERENITY LIMITED · Hong Kong Business Registration Number: 78487139
Correspondence address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK
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