Course & service delivery
1. Course materials are sent manually by customer support
Our courses are fulfilled by customer support manually sending the materials after verifying the paid order. After payment, email runningmanbenpao@gmail.com from your checkout email address, providing your order number and ordering email, to request delivery and confirm receipt arrangements. Payment confirmation alone does not mean the materials have been delivered.
The included content, material format, language, delivery method and timing depend on the course details and confirmation by customer support email. If unspecified, contact us before paying. A Chinese and English website interface does not mean every course includes English teaching, bilingual subtitles or a particular file format.
This page and the course details describe the manual delivery arrangement for the corresponding course. Keep your order confirmation and support emails to verify what was provided and resolve issues. Check the specific course description and email confirmation for any updates, tutoring or defined usage period.
2. Creator collaboration, content production and consulting
Services follow the platforms, quantities, formats and periods listed for the purchased package and the scope confirmed in writing. Delivery periods differ by product. A single worldwide delivery time does not apply.
Provide product links, brand materials, requirements and any necessary sample information according to order instructions or customer support’s request. If target regions, content language, deliverable format, revision scope or scheduling are important to you, confirm them before purchasing. Late information, repeated requirement changes or inability to send samples may delay scheduling accordingly.
Creator selection, content production and publication are also subject to the relevant platforms’ reviews and rules. Courses and services provide the agreed learning content or execution work; they do not guarantee follower numbers, exposure, orders, advertising returns or a particular income. Delivery disputes and remedies follow the product agreement and existing refund policy.
3. Where an order actually requires shipping
Digital-only course materials are sent manually by customer support and do not involve a physical parcel. Sample shipment within a service and delivery of a physical product to a buyer are confirmed separately according to the particular order.
Only where a physical-product order is actually offered and accepted do the shipping method, address, charges and fulfilment arrangements selected at checkout or confirmed in writing apply. Transit time depends on the carrier, customs, holidays and destination, and is subject to tracking information. Confirm destination availability and related costs before payment.
Check the recipient’s name, address and telephone number. Obtain a return address from customer support before sending goods back; do not assume that the correspondence address is a returns warehouse. Return conditions and allocation of shipping costs are set out in the Refund, Return and Order Cancellation Policy.
4. Requesting materials or reporting a delivery problem
- Check your order number, ordering email and payment status.
- From the ordering email, contact runningmanbenpao@gmail.com with the order number and ordering email to request manual delivery and confirm arrangements.
- Check replies and your spam folder, then receive and review the materials using the method confirmed by support.
- If agreed content is missing, unusable or inconsistent with its description, explain the issue in the same email thread and include necessary evidence so we can check the delivery record.
5. Cancellation and after-sales support
Contact us promptly if you wish to cancel, stating whether materials have actually been provided and whether a service has started. A paid order status alone does not establish delivery of a manually fulfilled course; actual fulfilment will be checked. Conditions for cancellation, digital-content quality issues, service refunds and physical returns are governed by the existing Refund, Return and Order Cancellation Policy. This page explains delivery and does not replace that policy.
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